Read the Documentation
The three official guides cover installation, daily operation, panel information, and preset development.
Open Documentation →GOLD VECTOR PRO SUPPORT CENTER
PROFESSIONAL ASSISTANCE
WHEN YOU NEED IT.
Find official guidance for licensing, installation, presets, backtesting, technical issues, and account support—before or after contacting our team.
BEFORE CONTACTING SUPPORT
START WITH THE FASTEST SOLUTION
Many questions can be resolved immediately through the official resources below.
Check the FAQ
Review answers to common questions about licensing, brokers, presets, risk, and system operation.
Browse FAQ →Verify Your Version
Confirm that you are using the latest official Gold Vector Pro release before troubleshooting.
About Gold Vector Pro →Prepare Evidence
Clear screenshots and relevant journal information help us understand technical issues more accurately.
See What to Include →KNOWLEDGE BASE
OFFICIAL SUPPORT RESOURCES
01
Documentation
Installation, user operation, and preset development guides.
VIEW RESOURCE → 02Frequently Asked Questions
Fast answers to common product and licensing questions.
VIEW RESOURCE → 03Validation Results
Review official backtest summaries and equity curves.
VIEW RESOURCE → 04Customer Experiences
Read verified experiences from licensed users.
VIEW RESOURCE →SUPPORT CATEGORIES
HOW CAN WE HELP?
Select the category that best matches your request.
License Activation
License validation, account binding, activation status, and eligible account changes.
Installation
MetaTrader 5 installation, file placement, WebRequest settings, and first launch.
Preset Configuration
Official preset selection, manual settings, and configuration guidance.
Backtesting
Testing period, data quality, timezone settings, and result interpretation.
Trading Operation
Runtime controls, basket management, panel status, and normal EA behavior.
Technical Issues
Error messages, journal logs, unexpected behavior, and compatibility checks.
Feature Suggestions
Product improvement ideas and feedback for future official releases.
Other Questions
General product, licensing, administration, and business-related inquiries.
BEFORE SENDING YOUR REQUEST
INCLUDE THE RIGHT INFORMATION
Complete information allows us to review your case accurately and reduces unnecessary follow-up questions.
EA VersionExact version displayed in MetaTrader 5.
MT5 BuildYour current MetaTrader 5 terminal build.
BrokerBroker name and server environment.
Account TypeDemo or live account, plus account currency.
Trading SymbolExact symbol used, such as XAUUSD or XAUUSDc.
Issue DescriptionWhat happened and what you expected.
ScreenshotPanel, chart, error, or settings evidence.
Journal LogRelevant Experts or Journal entries for investigation.
OUR SUPPORT PROCESS
FROM REQUEST TO RESOLUTION
We review every support request as soon as possible. Requests that include complete information, screenshots, and relevant logs can usually be resolved more efficiently.
CONTACT GOLD VECTOR PRO
OFFICIAL SUPPORT CHANNELS
Please use the address that best matches your request.
support@goldvectorpro.com
Product use, license activation, installation, presets, backtesting, technical issues, and customer account support.
EMAIL TECHNICAL SUPPORTadmin@goldvectorpro.com
Payment confirmation, licensing information, partnership discussions, and other business-related communication.
EMAIL ADMINISTRATIONOUR SUPPORT PHILOSOPHY
GREAT SOFTWARE IS SUPPORTED BY GREAT SERVICE.
Professional software is defined not only by its features, but also by the quality of guidance behind it. Gold Vector Pro is committed to clear communication, transparent assistance, and continuous support for licensed users.
OFFICIAL GOLD VECTOR PRO SUPPORTLicensed UsersOfficial DocumentationProfessional Assistance